They also believe in giving their technicians the best possible training. In Narissa's words, "Ongoing training helps the customer, the company, and the employee. It's a win-win-win situation."
The Rampeys make sure all their technicians are North American Technician Excellence (NATE) certified. In fact, Air Assurance is the first contracting company in the country to be 100-percent NATE certified. The company also conducts training classes several times a month for its staff, and personnel are encouraged to browse through the huge training library at any time. A training kiosk has been installed as well, which allows technicians to look up information on the Internet.