The secret to the company's success cannot be painted in black and white. Ron Friedrich, owner of A-Temp, does not have a blueprint for satisfying his employees. His approach comes naturally. And his approach is to treat employees the way he would want to be treated. Inevitably, the employees carry this philosophy to the consumer, which creates a steady customer base.
Friedrich's approach to business may not be typical for most HVAC companies, but it's his attention to the needs of his employees that has made A-Temp Heating and Cooling the Northwest/Upper Midwest Region winner in The News' 2003 "Best Contractor to Work For" contest.