He doesn't want to risk offending customers who might be put off by a service technician with a tattoo. He knows that presentation plays an important part in his role as a representative of his employer, Rosenberg Indoor Comfort of San Antonio.
The company is operated by the family team of Lee, Betsy, and Michael Rosenberg, as well as Tom Hull and Dave Stewart. Lee Rosenberg is a former national chairman of the Air Conditioning Contractors of America (ACCA) and an active member of the San Antonio chapter of ACCA. He is also a co-founder of the Service Roundtable, an Internet support group for the HVACR trade.