Boone, who began his business in the small town of St. Paul, Va., and then opened up a new shop in nearby Abingdon, named Perfect Air of Abingdon, has been plagued with the problems that many contractors struggle with: working "on" the business instead of "in" the business, having a solid business plan, and having key people in place to support the business plan.

Boone had to make some hard choices, make personnel changes, and introduce a new selling concept to the people in the community: indoor air quality (IAQ). He often takes one step forward and then two steps backward, knowing that he needs to maintain a positive cash flow to achieve his plan, but struggling to follow the plan because he is running service calls in the St. Paul community just to pay the bills.