ORLANDO, Fla. –– There has to be a reason why so many people continue to embrace and revisit the many Disney amusement parks, attractions, and hotels across the United States. It isn't just the love of Mickey Mouse and the other characters that bring people back time and time again; it is the business practices of Disney employees and management –– the "cast members."
Cast member David Mulvey, facilitator and content specialist for the Disney Institute, hosted a seminar for attendees of the Plumbing-Heating-Cooling Contractors (PHCC) Network '05 Conference in Orlando. His topic was "Leadership Disney Style."