Most of the homeowners in this prestigious community demand quality in the services they receive and the products they purchase. When one homeowner decided to renovate his historic, 2,700-square-foot home, he looked for a contractor with a stellar reputation. That search quickly led him to Al Kaplan, owner of Al Kaplan Heating and Air, Elk Grove Village, Ill.
Kaplan prides himself on paying very close attention to detail, and he likes working with customers who have extremely high expectations. That's because Kaplan is certain he can give customers exactly what they want, and he won't consider a job finished until all expectations have been met or exceeded.