Faust talked about the importance of keeping good people in the company. "You are no different from your employees," he said. "They want to be treated just like you. When you get a good technician who goes into a customer's home and takes care of them, don't lose that technician."
He told the story of a recruiting visit he made to the home of a high school football player. The young man pushed his mother away from his stereo when she went to adjust the volume. Faust tore up the letter of intent that Notre Dame had prepared as encouragement for the player to attend the university.