"Our philosophy is to think globally and act locally," said Kjeld Staerk, sales president, Americas.
One aspect of the contractor involvement came with improvements to the company's KPU control. According to officials, "Focus groups, teams of installers, and service technicians at every level of expertise specified featured they wanted, then provided on-going evaluation of the design process. The approach ensured that the new controls are easier to install and troubleshoot, more reliable and have a longer service life."