Just how far are contractors willing to go in the name of customer service? Are they willing to send somebody out at all hours of the day or night to fix a problem?
This issue came up last year in The News, when it was suggested that maybe 24-hour service hasn't been the best thing that's ever happened to the HVAC industry. Some said that it's hard enough to retain qualified technicians without asking them to work the night shift. Others disagreed, stating that being in the service business means you have to be available on demand.