Whether your business is still in an economic slump or your sales have been skyrocketing, you know things can change in an instant. That's why you need to regularly check the pulse of your business and find out if your employees and customers are truly happy. If they're not, then it's time to make some changes to create the happy, loyal, and long-term employees and customers that are the key to your company's success.
The best way to evaluate how your business is doing is to gather feedback from your customers and employees. You can do this several ways, from asking questions verbally to completing surveys. The following are some pointers that will help you get the feedback you need to improve your business.