Textbooks and HVAC lab equipment are now behind you; the academic world of vocational technology has but whetted your appetite. It's time to bring on the beastly mechanical contraptions that you have dreamed of fixing.
Two weeks on the job, however, and you are hearing the words service agreements more often than broken condensers. Before you schedule psychological help for your tools and meters, let's take a close look at the service agreement: what it is, how it relates to your customer and company, and how, when viewed positively, it will accelerate your learning curve as a technician.