Ben said he told her he would have to reschedule the appointment and come back when her husband would be there and he explained that all the decision makers had to be there. I'm sure you can guess the rest of the story.
She was very insulted that he refused to talk with her and she let him have it! Here's the really strange thing - he could not or would not see that he did anything wrong. Neither my husband nor I could get through to him why this lady was so angry. In fact, Ben was mad that she didn't call and reschedule the appointment when she found out her husband wouldn't be able to be there!