It also depends on the product being offered for upgrade, and whether or not the homeowner can perceive its value. Think your customers would appreciate a hot shower with no waiting for the water to heat up?
Tom Phillips is a business specialist with Grundfos Pumps' Domestic Building Services (DBS), Olathe, Kan. "I don't know if the subcontractor generally gets a chance to meet with the end user," he said. "The home builder tells the subcontractor what to put in the home.