LEWISBURG, Tenn. - International Comfort Products (ICP) set the standard for excellence this year by testing 230 technical service advisors (TSAs) for North American Technician Excellence (NATE) certification at the recent ICP national TSA meeting in Biloxi, Miss.
ICP technical service advisors are factory-trained distributor employees who are designated to provide local technical and troubleshooting support for Heil, Tempstar, Comfortmaker, Arcoaire, and KeepRite brand products. The 230 TSAs took a total of 477 tests, including 204 core and 273 specialty NATE certification tests.