SHEBOYGAN, Wis. - Providing the most efficient link between contractor customers and its distribution operation was the goal of JJ Koepsell Co. Even for those customers and its own employees who were "technologically challenged," the electrical, plumbing, and HVAC distributor wanted to develop a simple computerized system that would provide immediate pricing updates. The evolution of the system began a couple of years ago.
"The JJ Koepsell Co. Customer Software actually began to be planned almost immediately upon my arrival at the company in 2002," said Kelly Martens, manager of information systems.