The message comes in from the receptionist: “Mrs. Jones wants someone to come back out and check on the new furnace we installed yesterday. She says the house is still too cold and there is a funny noise coning from the furnace.”
No HVACR contractor wants callbacks. They lose money on return trips to customers, and if the customer is not satisfied — or just plain ornery — contractors may lose out on word-of-mouth referrals. That’s why it is important to keep the callback percentages to a minimum.