Quality and customer service are cornerstones in the residential replacement/add-on business. The top two sluggers in The News’ list of Residential Replacement/Add-On All-Stars abide by these concepts faithfully.
KeySpan Home Energy Services (KHES) of College Point, N.Y., and American Home Maintenance Inc. of Tempe, Ariz., put a heavy emphasis on quality and customer service. Neither company tries to be a low-price leader in their respective market areas. Both sell based on the long-term value provided to the consumer.