When it comes to selling replacement parts, the general consensus of The News' Contractor Consultants seems to be this: While replacement parts are good for business, they shouldn't necessarily be considered as a major profit center for commercial or residential contractors.
"Replacing parts is profitable, but we do not encourage our service techs to become 'parts changers,'" said Todd Morgan of Comprehensive Energy Services Inc., Altamonte Springs, Fla. "Our commercial customers rely on us to properly service and maintain their equipment. Replacing parts should always be done to benefit the owner and not to bolster the contractor's bottom line."