The topic of whether or not HVAC equipment is a commodity has been discussed for some time. Some industry experts assert that service may become the only profit center for contractors. But could service, too, become a commodity? The News' contractor consultants were given the following statement to comment on:
"A wise man recently said that the products we sell and install will soon become commodities thanks to the big box, and all we will have to sell is our service. Prophetic or pathetic?"