So you’re on a service call; you’ve completed the inspection, gone out to your truck, decided what needs to be done on this call, and written up your “Paper Towel Close” (as described last month, “Presenting The Price When Running Service Calls,” March 18, page 14).
Carry in all the necessary tools, parts, mats, drop lights, rags, vacuum cleaner, hose, chemicals — anything and everything you’ll need in order to do the job — before quoting the price and getting permission to proceed.