“This is a close-knit community, and a lot of people are on a first-name basis,” Messenger said. “I’ve been in the local Wal-Mart and someone has said, ‘Look, there is my furnace man.’”
On this late September morning, Messenger was scheduled to visit a mobile home customer who had no heat and tear out a boiler at a local church. Both jobs were located in Kenton, a few miles south of the shop in Dunkirk.