Mike Markarian, director of NORA educational programs, based in Watertown, Mass., gave a seminar at the National Association of Oil Heating Service Managers (NAOHSM) convention on the importance of NORA certification for technicians. Markarian answered a simple question about why companies should train technicians.
“Whether your company has a formal training program or not, you are paying for one,” he said. “You are paying for one through the profits of your company, especially if your techs are not certified.”