Mistakes will happen while servicing refrigeration equipment. A technician may install the wrong part on a system, or may misdiagnose a system’s problem, or may cause damage to another system component, or may even damage a customer’s property.
How a technician and the contracting company handle the mistake is critical to retaining the trust of the customer. If a mistake made by a technician is not handled properly, the service company could easily lose that customer. Depending on the severity of the problem, it could also lead to lost revenue or, in extreme situations, legal action by the customer.