TORONTO, ON, Canada — Paul Ridilla has been around the block a few times. Repeating the words that he “has been in the business for 63-1/2 years,” Ridilla drew on a lifetime of experience during his ISH North America seminar about the importance of recruiting, motivating, and retaining employees.
Ridilla pointed to an important part in employer-employee relationships he calls “humaneering.” “Humaneering is adding pride to an employee’s life,” he said. “His work will show it.”