TORONTO, ON, Canada — James Leichter, whose moniker is Mr. HVAC, talked about doubling service profits during his seminar at the recent ISH North America trade show. He summed up his philosophy quite simply, stating, “Service is where you want to optimize your profits.”
Leichter mentioned that the HVAC industry has the second-highest failure rate among business start-ups, behind restaurants. He said that a majority of the failures could be chalked up to one or more of the following factors: