NEW ORLEANS, LA — Dan DeSalvo is out to set a personal record for the most speaking engagements in one year — 127. He had time to stop long enough in New Orleans to put another notch in his belt by talking with The Unified Group members about “How to Handle Difficult People.” DeSalvo said the keys to handling difficult people start with turning difficult situations into positive outcomes and creating strategies for resolving conflicts.

“Seventy-five percent of dealing with difficult people and situations is understanding,” DeSalvo said. “Twenty-five percent of dealing with difficult people is skill and technique.”