The question: If you or a technician find mold in a customer’s HVAC system, should you tell them, and have them sign paperwork stating that you told them about the problem? Or, should you just address system problems (such as moisture removal) without mentioning mold?
Tell them, agreed the majority of the respondents to The News’ informal online survey. Some called it the customer’s right to know; others stated that it might open up IAQ opportunities.