A dirty word in our industry is “callback.” This means a system that a technician just repaired is not working again and the tech must go back to determine why and repair the problem again. All technicians strive to eliminate callbacks, but the fact is that all service technicians will have callbacks in their careers. The key for successful contractors and technicians is to limit the number of callbacks.

Many times a callback is the result of a service technician misdiagnosing a system problem or repairing it incorrectly. Technicians can avoid these types of callbacks by continuing their education through various industry seminars and educational programs. All technicians need continuing education. With the vast amount of technology a service technician will encounter, it is difficult to be proficient in all areas of the industry.