MIAMI BEACH, FL — How do you get your many business units to operate behind one face for your customers? That is the question asked by Sheila Bacon, senior director of E-Business Solutions for Sprint Global Markets Group. Bacon manages the Sprint business B2B website, which generated $35 million in revenue in 2000.
Bacon said that e-business is “about building relationships by leveraging information technology.” She added that e-business spans all major business processes like a blanket, connecting: