MECHANICSBURG, PA — “Is that thing on?” It’s a question a driver from John Gross & Co. had never heard before. But it was also his first run with a TS-300 refrigeration unit.
One morning last summer, the Mechanicsburg-based food distributor was making one of its 150 to 200 daily stops. The customer in particular was a local restaurant owner who, although happy with her service, had complained previously that the noise from the truck’s reefer unit caused plates in her kitchen to rattle. As she came outside to sign invoices, she noticed that the plastic curtain at the rear of the truck was blowing, but she didn’t hear the reefer running. She turned to the driver with an incredulous look and asked him if the unit was turned on.