INDIANAPOLIS, IN — It is the calm after the storm. When hvacr consolidators stormed the Indianapolis market five years ago, there was uneasiness and uncertainty among local independents. Would the Wall Street “bullies” steal customers? Steal employees? Alter the level of service?
A lot of those questions have been answered over the past three years since The News last visited this thriving Midwestern community. The atmosphere of uncertainty and distrust seems to have subsided, and contractors are focusing their attention on customer service — the staple of the hvacr trade.