DANA POINT, CA — Every contractor should know that pleasing the customer is key to operating a successful business. But do you really know how your customers feel about your company and the service it provides?
According to Dan Sakimoto, the opinions of the consumer rarely get to the people responsible for making changes. This and several other service issues were discussed by Sakimoto during his presentation entitled “Service Excellence: Value Through Leadership” at the MSCA Educational Conference.