The Johnsons, a fictional family, moved into a home they bought in 1998; that same year, they performed several efficiency upgrades and later had to replace the heat pump. After getting a few bids, they chose XYZ HVAC Services to perform the work. The contractor put in a unit the same size as the old one and repaired the ductwork with duct tape. After the work was completed, the family’s daughter, Tricia, developed mold allergies and eventually was diagnosed with asthma, which culminated in a trip to the hospital.
Distraught, Mr. Johnson contacted the XYZ owner, Mr. Jones, who suggested that problems related to the home’s moisture existed when the Johnsons bought the home. Then Mr. Johnson called out a mechanical engineer to evaluate the hvac system’s problems. Eventually Mr. Johnson sued Mr. Jones for $1 million.