DENVER, CO æ Here in the Mile High City where the air is thin, a local shop has a t-shirt that says, “Got oxygen?” During a lengthy 4-hr presentation on the Quality Service Contractors (QSC) 2000 Member Survey, Tom Grandy of Grandy & Associates never once called for oxygen and he delivered a great deal of information.
The QSC is a service group of the Plumbing-Heating-Cooling Contractors-National Association (PHCC-NA). The results of its second member survey were presented as one of the sessions at the QSC Power Meeting XIII.