Keeping The Sale, Overcoming ‘Buyer’s Remorse’
So you showed up, met the lady of the house, did your complete diagnostic, got the order, completed the repairs, and even sold a service agreement. Things are going well.
That evening, her husband comes home from work, reads your invoice, goes through the overhead, and calls the office demanding to know what you sold his wife and wanting to cancel the service agreement. Bummer.