“When I call [service sales manager] Mark [Huston] and I run a problem I am having by him, he understands,” said service technician Brian Payne. “That is the thing about most of the people in the sales and management positions here. They have been technicians. They know what it is like to mess up on a project and have to take extra time correcting the problem.
“If we quote a time for a project, and we go over the allotted time, it is something we learn from, not get fired for.”