One of our astute readers of The News recently pointed out that contractors should consider putting a protocol into place as far as thermostats are concerned.

According to this reader, “There is the usual go-around regarding having the hvac technician set up and explain a thermostat’s use and features. Who’s got the time? Especially if the thermostat is installed with equipment replacement or service, which is always concentrated in the busy season when techs are rushing to the next job. They’re not providing home-based education.”