LAS VEGAS, NV - There’s no sure thing in Vegas. (Although this reporter had no trouble finding every losing machine.) But according to Keith Bailey, there is something that contractors/dealers can count on to fill their buckets every day µ quality customer service.
Speaking at the recent 2000 Trane Comfort Specialist Confer-ence, Bailey is a consultant and coauthor of the book Customer Service for Dummies. (And no, they gave copies out to everyone, not just the press.) The subject of his presentation was, “The Service Advantage: Simple Actions — Significant Payoffs.”