Service managers have a great deal of responsibility. Not only are they sometimes out in the field, but they are in charge of the business. This means taking charge of the gross profit, burden, vehicle costs, labor distributions, and the technician productivity.

But that is not all. Service managers need to review service reports, purchase orders, control the inventory, plan a head count, and dispatch technicians. And if that wasn’t enough, they still need to take care of customers and handle them professionally.