United Maintenance Makes Paperless Field Service a Reality
The solution has streamlined United Maintenance's day-to-day business
functions and reduced the customer billing cycle from two weeks to two days.
All of the company's 28 field technicians are now using FX Mobile and
handheld computers to service customers.
"FieldCentrix and Maxwell are helping us achieve our goal of a more
efficient, paperless office," said Pat Rogers, president and founder of
United Maintenance. "Most obviously, the solution has eliminated paper in
the field. Now work orders are sent back electronically to the office - the
same day - and an invoice sent to the customer the next day. This process
used to take us up to two weeks. We've eliminated paper and improved our
cash flow."