Prior to the introduction of flat rate pricing to the hvac industry in the early 1990s, companies and technicians were committed to the “time and materials” method of payment for service.
But as more industry service companies are moving away from this method, more hvac customers are becoming aware of the advantages of an up-front price on service repairs. That is why I feel it is important to educate contractors and technicians on the benefits of utilizing a flat rate pricing system.