CHICAGO, IL — A few days after Willis Carrier invented air conditioning, an argument surely arose over whether or not the person servicing the new invention should also sell sure-to-follow upgrades.
Now, decades later, the battle over the proper role of the technician goes on. During the most recent quarterly convention of Contractor Success Group, two debaters donned football garb and, with a referee standing by, offered some new twists on the “tech as salesperson” issue.