“Customers didn’t know what ‘service company’ meant,” he said. “Then my people showed up in the homes, putting down paper, cleaning up after themselves, etc. — acting professional.”
Vaughn has dedicated most of his life to the hvac service business. “I started 32 years ago as a service tech for a large mechanical contractor. I started this company 20 years ago with a partner. I bought him out five years ago and business has tripled since then.”