Nalley’s concern for properly trained technicians provides the backdrop for his successful business. His technicians can take advantage of up to 160 hrs of college-level training each year. And that’s on top of the weekly training sessions they are asked to attend. (They are not mandatory, but everyone attends anyway.)
And not even a devastating December ice storm could keep Nalley and his well-trained crew from trying to keep customers serviced and happy. “The ice storm was the worst ever,” he said. “Electric power was out in almost every home for some period of time. There were long lines for portable generators to run gas-fired furnaces. Running modern digital electronic components with portable electric power caused a lot of failures on ignition modules, transformers, and control fuses.