MT. PLEASANT, MI — “Leadership is the art of seeing an objective, defining it, articulating it, and influencing others to help achieve it,” stated Jim Norris, ceo of Excellence Alliance Inc. (EAI), Denver, CO, and former executive vice president of the Air Condi-tioning Contractors of America (ACCA), Washington, DC.
Norris was speaking to contractor-members of the Michigan Chapter of the Air Conditioning Contractors of America (MIACCA) at the group’s annual convention, held recently at the Soaring Eagle Resort here in Mt. Pleasant.