TYLER, TX — A strong supply chain requires strong links. To help ensure premiere service at every level, manufacturers like American Standard are promoting premier programs for highly motivated dealers.
The American Standard Customer Care™ dealer program is designed to ensure customers of 100% satisfaction from quality, trained dealers. Developed around “the customer is always right” philosophy, a key element of the program is a brief customer survey after every new installation or service job. The feedback received is relayed to the dealer, with the intention that a problem needing attention will receive an immediate response.