TYLER, TX — American Standard’s Customer Care™ dealer product service training is designed to give contractors a good technical overview in addition to covering marketing and customer service. A recent session held here at the Tyler plant illustrated the company’s detailed training for its top dealers.
Dan Rasmussen, product support team leader, started by focusing on mechanical refrigeration troubleshooting for R-22 and R-410A. Thinking safety first, he talked about R-410A safety and handling.