Bob receives a call from the dispatcher that a new customer has called. It is 95 degrees outside and the homeowner's air conditioner is not working. The fan outside is on and the fan inside is on, but no cool air is coming out.
When Bob arrives, the customer says, "The unit stopped last week and a service man from another company came out and made the repair. I did not like the service technician. He was very unprofessional. He made a quick repair and left."