Bob Barnes, the owner of Western Heating in Boise, Idaho, has been my client for six years.
One of Western Heating’s service technicians fatally shot himself. He was an only child and Western Heating was a big part of his life. Once everyone got over the shock, they looked for something they could do for his mother. This was not a management activity. The technicians took it upon themselves. It turned out that his mother needed help cleaning out his apartment. When they discovered this, more than 15 service technicians volunteered to do the task. Imagine vans, cars and people showing up at his apartment. They did it one evening after work in about an hour. All through volunteers.