Over the last few decades, there has been a tremendous increase in business organizations incorporating technology and automated tools into their operations. As a result, this had brought them unprecedented success such that it has become almost impossible to deny how much improvement technology brings to their work processes.
What're more, companies that take advantage of these tools easily establish a competitive market edge over their counterparts in the same business. One way of doing this is to increase customer satisfaction (CSAT) scores, as service providers with a 90% CSAT score can increase total revenue margins by 30%.